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FAQ

Is it possible to be virtually present during recording session?Currently it is not possible to be virtually present, but we are working on creating a quality interface between you, the client, and our session musicians. As we operate from several studios around the globe, it is not that easy to get them ready for this type of communication. However, we hope to have this option up and running very soon, Pro Tools are announcing some exciting collaboration possiblities for 2016, so let’s see.

What is your payment policy?

For small orders, such as instrumental tracks, we ask for the full payment upfront. Reason is simple: most of our costs for these services occur at the beginning of the process (ex: paying session musicians, recording engineer, studio). For bigger orders that are done over a longer time span and consist of several separate steps, such as full song or album production, we can split the full fee into more payments, first of which is due prior to the start of our work, and the last one is due before the final master tracks are sent to a client.
We do offer a money-back guarantee to first-time clients. You can read more about our guarantees on SUPREME TRACKS GUARANTEES page.

What happens if I am not happy with the results?

We are very certain that if you provide us with quality input, we will deliver exactly what you wanted. If you are, however, not happy with tracks we recorded, we will go back to recording studio and modify based on your feedback – free of charge.

If you are a first-time customer and you realize your expectations were much different than what you received with our tracks, just ask us for the full money-back guarantee! You can read more about our guarantees on the SupremeTracks Guarantees page.

I would like to produce a full album with you. Do you offer special rates for this type of service?ABSOLUTELY! We love working on full albums! Please contact us and explain your idea. We will work our way to create a package that meets your budget and still keeps us up-and-running! consist of several separate steps, such as full song or album production, we can split the full fee into more payments, first of which is due prior to the start of our work, and the last one is due before the final master tracks are sent to a client. We do offer a money-back guarantee to first-time clients. You can read more about our guarantees